Whether you're new to Zoyabaji or a long-time player, questions are bound to come up at some point. Forgot your password, a deposit is stuck, or you're unclear on bonus terms — before reaching out to support, check the FAQ first. Most issues have answers right here.
The Zoyabaji FAQ page is updated regularly. Whenever a new feature launches or a policy changes, this page is the first place to reflect it — so it's worth checking back from time to time.
Payment questions come up the most — especially what to do when a deposit doesn't go through. The answer is simple: wait the first 30 minutes, and if it still hasn't arrived, find the transaction ID in your bKash or Nagad app and send it to support. Never Don't submit the same transaction twice — there's a risk of being charged double.
Something many people don't know — having multiple accounts on Zoyabaji isn't just against the rules, it can get the bonuses on both accounts cancelled if caught. So if you're having trouble with your existing account, talk to support directly instead of opening a new one.
A lot of people are curious about the referral program. Earning a bonus by referring a friend really is straightforward — but your friend must register on their own and make the first deposit themselves. If you try to claim a referral bonus using a second account of your own, both accounts will be suspended.
For anyone curious about responsible gaming tools — these aren't a sign of weakness. They're used by players who are mindful of their budget and time. Once you set a Deposit Limit, you won't be able to raise it immediately, even if you want to — that's by design, to prevent overspending in the heat of the moment.
Finally, if you've read through the Zoyabaji FAQ and still can't find your answer, don't keep it to yourself — reach out to support. Our team speaks Bengali, is available around the clock, and treats every question as worth answering.