Whether it's a payment issue, a game you need help understanding, or any account-related concern — the Zoyabaji Help Center is always here for you. Support in Bangla, around the clock.
Select the category that best matches your issue from the list below.
Getting help at Zoyabaji is easy — reach out through whichever channel works best for you.
The fastest way to get help. Average response time is just 3 minutes. Chat in Bengali.
For detailed issues, send us an email. You'll receive a response within 24 hours.
Support@zoyabaji.best
Send a screenshot to help explain the issue. A popular option for fast and easy support.
Join our Telegram channel for the latest updates, promo codes, and announcements.
Just joined Zoyabaji? Follow the steps below and start playing within your first hour.
After registration, a verification email will be sent to you. Click the link in the email to activate your account.
Enter your real name, date of birth, and mobile number. You'll need this information to claim rewards later.
Start with as little as ৳100 via bkash or Nagad. Your welcome bonus will be added automatically.
Sports Betting, slots, or Live Casino — start with whatever you enjoy most. All games are available in a Bengali interface.
Questions and issues can come up whenever you're playing on any online platform. Whether you're a new member or a long-time player, getting help on Zoyabaji is always straightforward. Our help center isn't just an FAQ page — it's a complete support ecosystem.
Payment questions are the most common ones we receive. When depositing via bkash or Nagad, network delays can occasionally cause a slight hold-up. If that happens, wait 5 minutes first. If the funds still haven't arrived, send your transaction ID to live chat — most cases are resolved within 10 minutes.
Withdrawals can feel uncertain at first. At Zoyabaji, the minimum withdrawal amount is ৳100. On your first withdrawal, you may be asked to verify your mobile number. Once that's done, every subsequent withdrawal takes just two clicks. Larger amounts may occasionally go through a manual review, but that typically wraps up within the hour.
Staying on top of your account security is important. Every time you log in to Zoyabaji, your device and location are checked. If a login comes from an unrecognized device, you'll receive an email alert. You can also enable two-factor authentication — it's the most secure option available.
If you run into a technical issue during a game, try refreshing the page first — that fixes things most of the time. If your connection drops during a Live Casino session, the game automatically pauses and resumes from where you left off once you reconnect. No bets are lost in the process.
The most common confusion around bonuses is the wagering requirement. Many players assume they can withdraw a bonus immediately after receiving it. In reality, you need to place a certain amount in bets before the bonus funds become withdrawable. This condition is clearly stated in each bonus's details. You can track your current progress under "My Bonuses" in the dashboard.
Winning a major prize in a lottery or jackpot makes KYC verification mandatory. This is a standard process required across all licensed platforms. All you need to do is upload a clear photo of your national ID and a selfie. The Zoyabaji support team is always on hand to guide you through it.
If you're having trouble with the mobile app, try uninstalling and reinstalling it — this fixes most issues. Android users can download the APK from Zoyabaji's official page. iOS users can find it on the App Store. You can also use Zoyabaji in full via your mobile browser, so not having the app installed is never a problem.
The Zoyabaji Help Center is continuously updated. Whenever a new feature launches or a rule changes, we post it here first. Got a question? Reach out via live chat — our Bengali-speaking support team is available 24 hours a day.
If you run into a game or payment issue, the first thing to do is refresh the page.
For payment issues, sharing your transaction ID with support speeds up the resolution.
If you have a screenshot of the issue, the support team can understand and resolve it much faster.